Refund & Return Policy

Last updated: 03 Oct 2026

1. Eligibility

Refund or return requests are accepted for items that arrive damaged, defective, or significantly different from their listing, within a reasonable time after delivery.

2. How to Request a Refund

Open a support ticket from your account with your order number and details of the issue. Our team will review your request and coordinate with the seller.

3. Processing Time

Approved refunds are processed back to the original payment method or as store credit, depending on the payment method used, within a reasonable number of business days.

4. Non-Refundable Cases

Change-of-mind requests after use, items without proof of purchase, or requests made well outside the return window may not be eligible for a refund.

5. Contact

For any refund questions, contact support@no1pkmart.com or use our Support Center.